DiDi Gallery online store delivers only at 100%
Payment in advance for the order. The shipping time for finished products is 3-7 business days.
Shipping methods:
Pickup (Saint Petersburg)
You can pick up your order at the DiDi Gallery at: 199106, St. Petersburg,
Bolshoy pr. V. O., bld. 62, lit. A., apt. 7N: Tue-Sun from 12:00 to 19:00.
Pony Express
Delivery of goods by courier service or to a pickup point
The shipping cost is determined based on the Buyer's application. We will notify you of the price and delivery time. Payment for delivery services is made through cashless payment via an invoice link. The Seller is not liable for damage and/or loss of the Goods that occurred due to the fault of third parties (postal operators, carriers, etc.), as well as for damage to the Goods that occurred due to improper handling after its transfer to the Buyer.
The price of the Goods does not include the cost of delivery.
The Seller has the right at any time and at its sole discretion to change the price of the Goods and
information about its availability.
The Buyer reimburses the Seller for the actual costs incurred for packaging,
shipping costs and related goods/services (ordering/replacement of subframe,
framing in a baguette, gift wrapping, etc.).
Payment methods:
Cash or bank card at the gallery (Saint Petersburg)
Payment is accepted at the address: 199106, St. Petersburg, Bolshoy pr. V.O., bld. 62, lit. A, apt. 7N: Tue-Sun from 11:00 to 19:00.
By bank card online
Payment by VISA, Mastercard, Maestro, Mir, JCB cards is made on our website through the PayKeepper payment gateway system. Your data is fully protected and no one, including our online store, can access it.
Payment by invoice for a legal entity
In the order form on the website, fill in the details of your organization. Our manager will issue an invoice for payment to your organization. The time for crediting funds is 2-3 business days. You must inform the online store manager by email about the fact of payment. admin@didigallery.com or by phone +7-921-945-5855
We guarantee a refund for the received Product in the following cases:
It doesn't match the ordered one.
The customer has the right to return such a product and receive the money paid for it or replace it with a product of proper quality that meets the parameters of the previously placed order.
The right to return or replace a product does not apply to a product of proper quality. Additionally, the Customer may refuse the ordered product after receiving it only in the cases specified above. We hope for your understanding. In case of the Buyer's refusal of a quality Product – a Work of Art at the time of its delivery, the Seller undertakes within 14 (fourteen) days from the date of such refusal to return to the Buyer the price of the Product paid to the Seller, with the exception of the delivery cost.
We do not guarantee a refund (but we are always ready to consider the Client's requests) for the received Product, if:
The product didn't please or didn't fit into the interior.
The shade of the main image, its elements, or the product frame does not match the expected one.
The delivery of the product was not made within the time expected by the Client.
The procedure for exchange and return of goods sold by the DiDi Gallery store online is governed by current legislation, the Agreement, and these rules. Please note that goods sold by the DiDi Gallery store online (with the exception of certain types of products) are included in the "List of Durable Goods for Which the Consumer's Requirement for the Free Provision of a Product with the Same Basic Consumer Properties During the Repair or Replacement of Such Product Does Not Apply," approved by Resolution of the Government of the Russian Federation No. 2463 of December 31, 2020. The specified goods are not subject to exchange or return, except in cases where the goods are of poor quality.
Within 5 days of receiving the goods, the Buyer must notify us in writing or by email of any defects found in the product. admin@didigallery.com. To do this, you need to fill out a product return/replacement application form, a sample of which can be downloaded here. In the application, you must describe in detail the product defects, and you can send photos of the defective product to the email address indicated above. You can submit the corresponding application at the following address: St. Petersburg, Bolshoy pr. V.O., 62, lit. A, room 7H.
It is advisable to attach to the application a document confirming payment for the goods. Send the goods together with the application and documents to our address: 199106, St. Petersburg, Bolshoy pr. V.O., d. 62, lit. A., pom. 7N, by postal mail (parcel), courier delivery or apply in person.
The refund of the monetary amount paid by the Buyer for the goods, excluding the Seller's expenses for the delivery of the returned goods, is made within 14 days from the date of our receipt of the return application and/or the goods.
In case of product replacement, the replacement period, including delivery to the Client's address, may take up to 10 days from the moment we receive the product to be exchanged, depending on the Client's location. For additional information regarding product returns or replacements, you may contact us.
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